The Great Outdoors. In a Box.


At, we like to be as upfront with our shipping charges as possible so shopping with us is hassle-free and a fulfilling experience for you. If you have any questions that are not answered below, please contact us.

Free Shipping has made thousands of products available for free shipping every day. Get free ground shipping on eligible orders over $25!

Free shipping is not available to Alaska, Hawaii, our US Protectorates. 
If you have a question as to whether a product qualifies for Free Shipping, you can add the product to your cart to receive a shipping estimate. 

Delivery Estimates

The order summary in Your Account may show a shipping delivery estimate. We do our best to accurately estimate when items will ship from our facilities. Estimated shipping dates are based on several factors, including how quickly we can pack and ship items for your order.

Shipping time is defined as: Processing Time (typically 2 business days) + Transit Time = equals the total time to get your product.

Time From Order Placement

Normal processing time before shipment is one to two business days. Most of the items listed on our website are immediately available, but some may take additional time to obtain before we can ship them to you.

Shipping Methods

When you select any of the following methods of shipment, we may use choose to elevate shipping as necessary to get your items to you within the appropriate time frame. We use a variety of carriers for each shipping option. It is not possible to specify a preferred carrier when placing your order. Below is the estimated transit time for items via each method of shipping.

  • Ground Shipping - Generally takes 3 to 7 business days
  • FedEx 2Day - Delivers in 2 business days by 4:30 p.m. to most areas
  • FedEx Standard Overnight - Delivers next business day by 3 p.m. to most addresses, and by 4:30 p.m. to rural areas

Selecting FedEx 2Day or Standard Overnight does not guarantee your order will arrive in one or two days. Also be aware that there are not typically weekend pickups or deliveries for any shipping method.

Delivery Date

If the order is past an estimated delivery date and you have not received it, please contact customer service and we would be happy to check on the status of your order. Orders shipped via a trackable method, such as FedEx, should have tracking information available in the order summary in Your Account. Please check this information if available and review the following options:

If the tracking information indicates the package has been delivered, please check with your neighbors, family members or mail department. Packages are occasionally left with neighbors, building managers, or are placed somewhere relatively safe such as your porch, driveway, garage, or even behind bushes, as determined by the carrier.

If the tracking information indicates that the package is being returned to us, or if the address is outdated or incorrect, it may have been undeliverable. Please contact us with questions if you are not sure where your order is.

Tracking Your Order

Wondering about an order you have already placed? Visit your order summary in Your Account.

Products Shipped by may estimate shipping and delivery dates based on the availability of the products you ordered, the shipping options you selected and information received from our carriers.

If you are not sure whether or not all or part of your order has been shipped, check the status of your orders and tracking information in the order summary located in Your Account. If you have a tracking or delivery confirmation number, follow the links and phone numbers below for more information.


Package Tracking:
Phone: 1 (800) 463-3339 


Package Tracking:
Phone: 1 (800) 275-8777

Shipping Restrictions

Item specific shipping restrictions should be noted on the product detail page. Warranty issues, manufacturer licensing restrictions, and product nature prevent us from shipping certain products to all geographical locations.

Oversized and extremely heavy products may be noted on their product detail pages and require a special surcharge. The surcharge varies depending on the size and weight of the product.

Some products may incur an additional charge, per item, due to the unique nature of the product, or additional packaging being required.

Special surcharges will be included in the Shipping and Handling subtotal of your order.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return after four weeks from an estimated delivery date, please Contact Us.

Our carriers may deem a package undeliverable for one of the following reasons:

Incorrect Address

If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.

To change an outdated or incorrect address from your account, click "Edit" under Account Information in Your Account and change the address that is outdated or incorrect to an updated or correct address. If you have an open order with an incorrect ship to address please contact Customer Service, updating your account does not automatically update an open order. Orders not yet shipped will be updated. Orders in route may be redirected per your request; charges will be the responsibility of the customer. After your order is returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.

Address Format

If a post office box address was entered in a format our system does not recognize, the order would be cancelled and/or package would be returned to us. After your order is returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.

Failed Delivery Attempts

Most of our carriers will make three attempts to deliver a package. Packages that contain a certain dollar amount of merchandise may require a signature. Otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. After your order is returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.

Delivery Refused

Your package may have been delivery refused by a member of your household not expecting a package. After your order is returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.